At Tattva Twins, we are committed to protecting your privacy and ensuring the security of your data. This policy explains how we collect, use, and safeguard your information.
Last Updated: January 15, 2025
When you use our Digital Twin-as-a-Service (DTaaS) platform, we may collect personal information that you voluntarily provide, including your name, email address, company name, phone number, job title, and billing information.
We automatically collect certain information when you access our platform, including your IP address, browser type, operating system, device information, pages visited, time spent on pages, and other diagnostic data.
Our DTaaS platform processes industrial IoT data, sensor readings, and operational metrics that you choose to integrate. This data remains your property and is processed solely to provide our digital twin services.
We use your information to provide, maintain, and improve our DTaaS platform, including creating and managing your digital twin models, processing analytics, and delivering predictive maintenance insights.
We may use your contact information to send you service updates, technical notices, security alerts, and support messages. With your consent, we may also send marketing communications about new features and offerings.
We analyze usage patterns to improve our platform performance, develop new features, and enhance user experience. This analysis is conducted using aggregated, anonymized data whenever possible.
We may share your information with trusted third-party service providers who assist us in operating our platform, including cloud infrastructure providers (such as NVIDIA for GPU computing), payment processors, and analytics services. These providers are contractually obligated to protect your data.
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and your choices regarding your information.
We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, regular security audits, and secure data centers with SOC 2 Type II compliance.
We retain your personal information for as long as your account is active or as needed to provide services. Industrial data processed through our platform is retained according to your subscription terms and can be deleted upon request.
You have the right to access, correct, or export your personal data at any time through your account dashboard or by contacting our support team.
You may request deletion of your personal information and associated data. We will comply with such requests unless we are legally required to retain certain information.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings.
Our primary data centers are located in India. If you access our services from outside India, your information may be transferred to and processed in India or other countries where our service providers operate.
We implement appropriate safeguards for international data transfers, including standard contractual clauses and ensuring our partners maintain adequate data protection standards.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
privacy@tattvatwins.com
Address
NASSCOM CoE - IoT & AI, Bangalore, India
Our team is here to help you understand how we protect your information and address any privacy concerns.
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