Please read these Terms of Service carefully before using the Tattva Twins DTaaS platform. By accessing or using our services, you agree to be bound by these terms.
By accessing or using the Tattva Twins Digital Twin-as-a-Service (DTaaS) platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services. These Terms constitute a legally binding agreement between you and Tattva Twins Private Limited.
Refers to the Tattva Twins DTaaS platform, including all software, APIs, dashboards, and related services.
Any individual or entity that accesses or uses our Platform, including administrators, operators, and authorized personnel.
All data, including IoT sensor data, operational metrics, and configurations that you upload, transmit, or process through our Platform.
A virtual representation of physical assets, processes, or systems created and maintained through our Platform.
Tattva Twins provides a cloud-based Digital Twin-as-a-Service platform that enables organizations to create, manage, and analyze digital twins of their physical assets and operations. Our services include real-time monitoring, predictive analytics, simulation capabilities, and integration with IoT devices.
We offer multiple service tiers (Starter, Professional, Enterprise) with varying features, capabilities, and support levels. The specific features available to you depend on your subscription plan.
We strive to maintain 99.9% platform uptime. However, we reserve the right to perform scheduled maintenance and updates. We will provide reasonable advance notice of planned downtime whenever possible.
To use our Platform, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must immediately notify us of any unauthorized use of your account or any other security breach. We recommend enabling two-factor authentication and using strong, unique passwords.
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk to our Platform or other users.
You may use our Platform solely for lawful business purposes in accordance with these Terms and your subscription plan. You agree to comply with all applicable laws, regulations, and industry standards.
You may not: (a) reverse engineer, decompile, or disassemble our Platform; (b) use the Platform to transmit malware or conduct cyberattacks; (c) attempt to gain unauthorized access to our systems; (d) resell or sublicense access to the Platform without authorization; (e) use the Platform for any illegal or harmful purpose.
Your subscription plan includes specific limits on data processing, API calls, and connected devices. Exceeding these limits may result in additional charges or service restrictions.
You retain all ownership rights to your Customer Data. By using our Platform, you grant us a limited license to process, store, and analyze your data solely for the purpose of providing our services to you.
Tattva Twins retains all intellectual property rights in the Platform, including all software, algorithms, models, and documentation. Nothing in these Terms transfers any ownership rights to you.
We may use anonymized, aggregated data derived from Platform usage to improve our services, conduct research, and develop new features. Such data will not identify you or your organization.
You agree to pay all fees associated with your subscription plan. Fees are billed in advance on a monthly or annual basis, depending on your chosen billing cycle.
We accept major credit cards, bank transfers, and other payment methods as specified on our Platform. You authorize us to charge your designated payment method for all applicable fees.
Late payments may result in service suspension. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
Subscription fees are generally non-refundable. However, if you cancel within 14 days of your initial subscription, you may be eligible for a prorated refund. Enterprise customers should refer to their specific contract terms.
We warrant that our Platform will perform substantially in accordance with our documentation. If the Platform fails to meet this warranty, your exclusive remedy is for us to use commercially reasonable efforts to correct the deficiency.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that the Platform will be error-free, uninterrupted, or meet your specific requirements. Digital twin predictions and analytics are based on the data you provide and should not be the sole basis for critical decisions.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TATTVA TWINS' TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The limitations in this section apply even if any limited remedy fails of its essential purpose.
You agree to indemnify, defend, and hold harmless Tattva Twins and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your Customer Data.
You may terminate your account at any time by providing written notice. Upon termination, you will lose access to the Platform and your data. We recommend exporting your data before termination.
We may terminate or suspend your access immediately, without prior notice, if you breach these Terms, fail to pay fees, or engage in activities that harm our Platform or other users.
Upon termination, all licenses granted to you will immediately cease. Sections relating to intellectual property, limitation of liability, indemnification, and governing law will survive termination.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Bangalore, India, in accordance with the Arbitration and Conciliation Act, 1996.
For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and sending an email to your registered address. Your continued use of the Platform after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Platform and terminate your account.
These Terms, together with our Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and Tattva Twins regarding the Platform.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
For questions about these Terms of Service, please contact us at:
legal@tattvatwins.com
Address
NASSCOM CoE - IoT & AI, Bangalore, India
By using the Tattva Twins platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are accepting these terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.
Our team is available to clarify any aspects of our Terms of Service and help you understand your rights and obligations.
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